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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Stephan Maps Window Button   Updated 3 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Stephan Have you tried adding your onButtonPress function to the scope instead of vm like this $scope.onButtonPress = function () { // add your function here } Then change your ... Qaiser How to create Select List with checkboxes   Updated 3 days ago   9   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Change  "1.1.0-rc1" to "1.1.0", to get the latest version then run bower install Tom van Luijn Enabling VC elements   Updated 3 days ago   9   Lambda - WordPress Theme Most recent comment from Manos Proistak: Hi Tom, try editing the partials/blog/posts/image/post-standard.php file, the related code is  , Try replacing that with something like  , You can see more about the the_tags() ... Muneeb PagePress is not saving   Updated 3 days ago   10   Fab - WordPress WooCommerce Theme Most recent comment from John Langan: Hi Muneeb Sure no problem  Feel free to reopen this ticket if you need any further assistance :) Ankur Contact Page Google Maps issue   Updated 3 days ago   4   Omega - WordPress Theme Most recent comment from John Langan: Hi Ankur Google just changed the rules for google maps so you will need to create an API Key  We are just updating the docs for Omega now, but the steps are the same in our Lambda ... Lalit Disable Orderby   Updated 3 days ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Lalit Glad you found a solution Ankur Email Confirmation on Registration   Updated 3 days ago   2   Omega - WordPress Theme Most recent comment from John Langan: Hi Ankur I have never made a site that needs activation links, so you will have to research this yourself. Joe Main Slide Image Timing   Updated 3 days ago   2   Lambda - HTML Template Most recent comment from John Langan: Hi Joe It looks like there is an option for this  Try setting startDelay: 2000 In your slider options this should cause the slider to wait 2sec before ... Ankur Customer User Registration page   Updated 4 days ago   3   Omega - WordPress Theme Most recent comment from Ankur: I am using WP Members: Membership Framework plugin to work around this one. Quite convenient. Ankur WP-Members Plugin   Updated 4 days ago   2   Omega - WordPress Theme Most recent comment from Ankur: Had to reset the whole site. Stupid plugin...  Alain D'EURVEILHER 404, 500 pages not correctly displayed on IE11   Updated 1 week ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Alain We are looking into this, will update this ticket when we fix it. Faisal for each loop   Updated 1 week ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: HI Faisal  Could you please give me more detail about the problem you are having. Thanks Faisal How to add Custom Bread Crumb   Updated 1 week ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Faisal Could you explain a bit more about what the problem is?   Thanks Benjamin Baron SVG icon for services   Updated 1 week ago   2   Lambda - WordPress Theme Most recent comment from Manos Proistak: Hi Benjamin, thank you for using Lambda and welcome to our forums! I am afraid that services can only use the icons provided by the respective Service icon option, it is not an easy task to ... Joaquín Permits are slow to load   Updated 1 week ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: This ticket is a duplicate of https://oxygenna.ticksy.com/ticket/862962/ Closing
https://oxygenna.ticksy.com/