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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Paul Font in android and windows PC doesn't show   Updated 57 minutes ago   1   Angle - WordPress Theme Most recent comment from Paul:Dear Customer Support,I have a problem:I loaded the default font trough: Angle - Typography.But on android phones and windows PC he doesn't show Lato google font.Everything works fine on: ... Henri WordPress 4.4 MP3 playlists doesn't work   Updated 4 hours ago   6   Omega - WordPress Theme Most recent comment from John Langan:Hi HenriWe will fix this.  Could you please change your 1 star rating on themeforest?I do not think this fairly represents us, we would have endeavoured to fix this problem if you had needed it.So ... Qaiser Want to select row when I click on checkbox only   Updated 5 hours ago   1   Triangular - Material Design AngularJS Admin Template Most recent comment from Qaiser:Hi,now in triangular table while I am clicking any where in the row, It is get selected. I want to select the row only when I click on checkbox or the select all checkbox on top of all. Can you ... Jyrki CRUD factory   Updated 6 hours ago   5   Triangular - Material Design AngularJS Admin Template Most recent comment from Jyrki:Ok, thanks. I'll take a look on that =) Victor Cruz Enable angular html5 mode   Updated 12 hours ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi VictorThanks for sharing I will add this to the docsFeel free to reopen this ticket if you need any further assistance :) Joaquín Upload images, triangular   Updated 12 hours ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:There is an upload example herehttp://triangular.oxygenna.com/#/elements/uploadWhich uses this library to handle uploadshttps://github.com/danialfarid/ng-file-upload Joaquín Error: [$injector:unpr] Unknown provider: $$cookieReaderProvider <- $$cookieReader <- $cookies <- $cookies   Updated 1 day ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from Joaquín:Hello, I solved it, apparently it was because misuses the command Павел Blog   Updated 1 day ago   4   Lambda - WordPress Theme Most recent comment from Manos Proistak:There is a CSS rule that originates from a plugin, set inside this file http://xboard.ee/wp-content/plugins/hs-social-media-buttons/inc/css/general-left.css?ver=4.5.2It looks like the plugin ... Mark Change Responsive Break Point   Updated 1 day ago   2   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Mark and welcome to our forum,The breakpoints would require extensive CSS changes in both the bootstrap and the theme's CSS framework.What you could do instead is to fine tune the spacing in ... Keiner Chará Delate acount   Updated 2 days ago   4   Angle - WordPress Theme Most recent comment from Manos Proistak:Hi Keiner,you can create new tickets on this account and we will reply there.For the other account, you need to contact ticksy support to help you cancel it.Regards,-Manos Florian Lambda updates   Updated 3 days ago   2   Lambda - WordPress Theme Most recent comment from John Langan:HI FlorianAll releases have a version number, see the changeloghttp://help.oxygenna.com/wordpress/lambda/changelog.html Abhishek VISUAL STUDIO RUN   Updated 3 days ago   9   Triangular - Material Design AngularJS Admin Template Most recent comment from Eduardo:Good morning Christopher, i'am visual studio developer a can put triangular to working with asp.net 5 and 6 with wep api. You only have to do is put in bower the url of download triangular bower ... Melanie Visual Composer misbehaving   Updated 3 days ago   22   Omega - WordPress Theme Most recent comment from Manos Proistak:Hello Nick,please take a look at this page to see how you can get the Purchase Code for Omega.Let me know if you need more help.-Manos Omar Colon Rearranging order of item on mobile devices   Updated 3 days ago   2   SmartBox - WordPress Theme Most recent comment from Manos Proistak:Hi Omar,thank you for using SmartBox and welcome to our forums!It looks like the 'span4' column comes first on mobiles, did you manage to get that working then(screenshot)?Let me know if there is ... Keiner Chara Keiner Chara   Updated 3 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068
https://oxygenna.ticksy.com/