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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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seosallys Agenda   Updated 5 minutes ago   2   Omega - WordPress Theme Most recent comment from John Langan:HI SeoSallysThere is some javascript in Bootstrap that allows you to do this called Affixhttp://getbootstrap.com/javascript/#affixBecause Omega uses bootstrap this js is available.There is nothing in ... Adrian WooCommerce templates out of date   Updated 11 minutes ago   1   Swatch - WordPress Theme Most recent comment from Adrian:Hi,WooCommerce system status says that Swatch still has old WooCommerce templates.Just go to WooCommerce -> System status -> templatesGenerally it is better to not copy every WooCommerce template ... Henri WordPress 4.4 MP3 playlists doesn't work   Updated 1 hour ago   2   Omega - WordPress Theme Most recent comment from John Langan:Hi HenriHow do you add your playlists to your post?Which shortcode do you use?Do you have a link to your site so that I can take a look?Thanks Blade Working with Single Service related Text   Updated 9 hours ago   5   Omega - WordPress Theme Most recent comment from Blade:Thanks for the quick answer Harris, this seems to be working but is there any way to act on a single (single service) and not on the whole section? As i have some other single services definedd i ... Nathalie Raclet The Theme doesn't displays properly   Updated 13 hours ago   3   Angle - WordPress Theme Most recent comment from moh:hello, i have the same problem, the black triangle under each decoration, please how can i get red of it, thanks..................................................problem solved. thanks for the great ... Vitaliy S. Compresed logo image   Updated 13 hours ago   1   Omega - WordPress Theme Most recent comment from Vitaliy S.:Hi. Site hairs.in.uaLogo image compressed when raising the page up. This behavior is not at all the pages. http://hairs.in.ua/ - compresed. Not good.http://hairs.in.ua/prices/ - change size. Good.How ... Melissa Lambda - page content hidden on iPad   Updated 14 hours ago   7   Lambda - WordPress Theme Most recent comment from Melissa:Hi Harris,The designer disabled the loader and that solved the issue with the content not appearing on the pages. However, the grainy images on the other pages has persisted. The home page images ... Matej Hover Menu not working in Chrome   Updated 19 hours ago   5   Swatch - WordPress Theme Most recent comment from Matej:Hi,thank you for your help. I have tried it on 3 computers with Win7 + Chrome = All 3 Workingbut on 3 computers with Win8 + Chrome = Only 1 was workingLatest version of Chrome: 48.0.2564.109 m and I ... Jyrki Selected menu item background color   Updated 20 hours ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from Jyrki:That worked, thanks a lot! Peter Pasztusics rev slider   Updated 21 hours ago   9   Angle - WordPress Theme Most recent comment from Manos Proistak:Thank you Peter!Please take a moment to rate us on Themeforest if you value our support :)Regards,-Manos Dimitris Header Parallax Reproduction   Updated 2 days ago   8   Lambda - WordPress Theme Most recent comment from Manos Proistak:Cool :) Anthony Masonry Portfolio Columns   Updated 2 days ago   4   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Cheers Antony!Enjoy the theme and feel free to rate it on themeforest if you like it!Regards, Harris. Soporte Mkp Consulta de Mapa   Updated 2 days ago   2   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Good morning Soporte,the marker is an image and you can change the color by replacing the whole marker with a different one. The marker is located at the following ... Vitaliy S. Hide date and author from blog post preview   Updated 2 days ago   8   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Cheers Dennis! Florian Revolution Slider   Updated 3 days ago   4   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Florian,I'm afraid that we can only provide support for issues related with the theme's functionality any included third party assets that comes with the theme.Regards
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