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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Melissa Lambda - page content hidden on iPad   Updated 1 hour ago   3   Lambda - WordPress Theme Most recent comment from Melissa:Hi Harris, Thanks for taking a thorough look. Yes, healcode populates content on two of the pages and there is a delay on all devices for that content. As far as loading all the content through ... Juan Woocommerce 2.5.2 update in Lambda   Updated 5 hours ago   1   Lambda - WordPress Theme Most recent comment from Juan:I have Woocommerce version 2.4.12 and WordPress tells me that a new Woocommerce version is available (2.5.2). Can you confirm that the latest Lambda theme is compatible with the 2.5.2 ... Robert Add menu items at runtime   Updated 13 hours ago   4   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:The $triMenu service is in the triangular folder, it is just injected into the examples for demo purposes. You can use it anywhere in your code. Jess Circi Transparent background   Updated 13 hours ago   13   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Cheers Jess! Christopher Kingdon Dynamic Menu transitions   Updated 14 hours ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:No there is a service for this see answer in your previous tickethttps://oxygenna.ticksy.com/ticket/661063 Jyrki Question for enchangements   Updated 14 hours ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi Jyrkioclazyload could improve loading of modules, however I would rather wait till angular2 for this.gulp-ng-html2js this is already being done using gulp-angular-templatecachengstorage If you ... eser Visual Composer Error!   Updated 1 day ago   4   Omega - WordPress Theme Most recent comment from John Langan:Great :) Inovaweb Web Design I can´t change the staff list settings   Updated 2 days ago   4   Omega - WordPress Theme Most recent comment from John Langan:Once you add your purchase code you should have an update option when you hover over the visual composer plugin in Omega -> Plugins Pi Home Server Create a widget floating menu   Updated 3 days ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Ah ok now I understand, yes just modify the code to have a div with only the menu inside would be a good solution. Gary Hardman 'Logo Transparent Image' reverts back to normal 'Logo Image' when screen width < 992px   Updated 3 days ago   4   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Glad it worked for you Gary.Thanks again for helping us spot this issue! The fix will be included in the coming theme update as well.Regards, Harris. Hillary Margins appeared on edge of page.   Updated 4 days ago   15   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi there,You could try adding that in the extra CSS rules (found in Lambda>Advanced)@media (max-width: 480px) { #masthead .navbar-brand { font-size: 10px; } }You can adjust the font size to ... Hillary google analytics tag is being displayed on site   Updated 4 days ago   2   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Hillary,In the Lambda>Advanced you should paste the tracking code that looks something like that: (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ ... Jess Circi Video loading time   Updated 4 days ago   4   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Hi Jess,the image you added weights 8mb, so it takes a long time for it to load.. By the time your poster image is fully loaded, your video has already started rendering, and you don't see it at all. ... Nicole Visual Composer   Updated 4 days ago   2   Omega - WordPress Theme Most recent comment from Nicole:I figured out that the theme had not automatically updated. Once the theme was updated it solved my issue :) Bruno Apply loading screen to $resource factory   Updated 4 days ago   4   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:$routeProvider comes from angulars router ng-route which isn't used by triangular.https://docs.angularjs.org/api/ngRoute/provider/$routeProvider$stateProvider comes from ui router which is used by ...
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