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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Florian extra CSS   Updated 4 hours ago   4   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi there,Do you have a url so I can have a look?Cheers Martin light text in primary buttons   Updated 4 hours ago   5   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Martin,Just so that I can clear out a few things on the active Charity skin:1. For normal buttons:2. For the light button the color should be set as described on my last answer, but you add some ... Johanna Display more than 8 items in portfolio   Updated 6 hours ago   4   Lambda - WordPress Theme Most recent comment from John Langan:Nice one :) Scott Search results returning non-existent demo content   Updated 6 hours ago   6   Omega - WordPress Theme Most recent comment from John Langan:Great :) Nicolas Visual Composer   Updated 6 hours ago   12   Lambda - WordPress Theme Most recent comment from Manos Proistak:Hi Melanie,this is strange since Visual Composer should be compatible with WP 4.5.1. Could you please verify that you have the latest version of the plugin(4.11.2)?Also, try clearing your cache or ... Gary 'Logo Transparent Image' reverts back to normal 'Logo Image' when screen width < 992px   Updated 23 hours ago   6   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Since some of the CSS are depending on your header style (height as set on the skin options, header type as set in the customiser etc) could you send me your url? (if you also provide a ... Athena Visual Composer Not working   Updated 1 day ago   2   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Athena, The problem with that was an issue that Visual Composer had. If you get latest version of Lambda (1.20) we have updated the plugin to the latest version to fix the issue with ... Gary ICON_ONLY attribute   Updated 1 day ago   2   Lambda - WordPress Theme Most recent comment from Manos Proistak:Hi Gary,thank you for the heads up, I will make a task to include this in the next release!Best,-Manos Christopher Kingdon Angular Material 2   Updated 2 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Yes, when material angular2 is more stable we will be doing this. Gary Omega 'updated' from 1.12.0 to 1.12.0   Updated 2 days ago   3   Omega - WordPress Theme Most recent comment from Gary:Thanks John, This ticket can be closed. Gary Updating deletes swatch .css files   Updated 2 days ago   3   Omega - WordPress Theme Most recent comment from Gary:Thanks John, you can close this ticket.They weren't saved automatically and I wasn't aware of the 'Save all Swatches' button.Good to know. Jyrki Upgrading to 2.7.0 / state issue   Updated 2 days ago   5   Triangular - Material Design AngularJS Admin Template Most recent comment from Jyrki:Hi, I followed your hint and got it working. Had to use new base view named as "root".. Many thanks Raphaela Aufreiter Incorrect search results   Updated 3 days ago   4   Omega - WordPress Theme Most recent comment from John Langan:If you look at the top of the page when you edit a page you should see a Screen Options dropdown. Click it and make sure the excerpt option is checked.Then you should see the option appear below the ... Abdullah RTL support   Updated 3 days ago   7   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi there,I'll come back to you as soon as I have any news on that.Cheers Qaiser Need a Email send template   Updated 6 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi QaiserTriangular is only a template, it doesn't have any server side code which is what you need to send emails.
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