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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Lalit Page Transition Effects   Updated 2 days ago   8   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Lalit Sorry I can't help with this customisation as it goes beyond the scope of our support. This forum is for reporting / fixing issues with our products. Sander P. Sticky header on mobile?   Updated 4 days ago   14   Lambda - WordPress Theme Most recent comment from John Langan: Hi Sander It can be done more easily if you look at the docs it says to use this method only if you have a very old version  the version that you have currently installed is 2.3.3 - 4.6.9 You ... Jon Can't Update Plugins   Updated 4 days ago   4   Omega - WordPress Theme Most recent comment from John Langan: Great :) glad it worked Lalit Change Menu Font color on Click   Updated 4 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: You would need to either change the skin color of the md-hue-1 color or use custom CSS like this. .side-menu-link.md-hue-1 { color: pink !important; } Amadou Internal Server Error   Updated 5 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: 500 is a permissions error so make sure you haven't set any permissions on the state Joran Setting model of required md-select stays invalid   Updated 5 days ago   4   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Joran Yes, the releases have slowed up lately :( As soon as the next release is out I will update triangular Andrew Child Theme Page Templates   Updated 5 days ago   10   Lambda - WordPress Theme Most recent comment from Manos Proistak: Thanks Andrew, I am glad this is resolved! Regards, -Manos Dan Animation   Updated 1 week ago   4   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Dan 1) I don't know of anything in angular material that does that. Selgai Menu CSS   Updated 1 week ago   10   Angle - WordPress Theme Most recent comment from Manos Proistak: Cool Selgai :) Cheers Alina Pagination of blog posts   Updated 2 weeks ago   2   Fab - WordPress WooCommerce Theme Most recent comment from Manos Proistak: Hi Alina, thank you for using Fab and welcome to our forums! You can have a blog post if you create an empty page and set it to be the posts page from Settings->Reading. Alternatively, you can ... Anna Caterina Florio theme functions   Updated 2 weeks ago   4   FAB! - Material Design Ecommerce HTML Template Most recent comment from Christos Pantazis: You are welcome ;) Adonai add directive   Updated 2 weeks ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Hi Adonai There are instructions on how to use the directive on the homepage. https://sroze.github.io/ngInfiniteScroll/ john skins not updating   Updated 2 weeks ago   6   Lambda - WordPress Theme Most recent comment from Manos Proistak: Hi there, if one cannot see that changes made to the skin, this is usually due to the host not allowing to write on the files that are located on the folder that the skin is located at. To ... Daniel How to close menu on tap/click on mobile   Updated 2 weeks ago   6   Angle - WordPress Theme Most recent comment from Manos Proistak: I am glad it works Daniel! Feel free to open a new ticket in case you need any help :) Cheers, -Manos Philly Menu badges   Updated 2 weeks ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan: Thanks, i've fixed the code now.
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