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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Jyrki Upgrading to 2.7.0 / state issue   Updated 2 hours ago   3   Triangular - Material Design AngularJS Admin Template Most recent comment from Jyrki:Hi John, below the files as attachments. If I add "triangular" to first part of a state, the state loads, but the page has all triangular elements (toolbar, sidebar, footer) which I don't need ... Abdullah RTL support   Updated 1 day ago   5   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi there,We'll be having a discussion on adding RTL support on monday for our next update. I'll get back to you after that.Regards Qaiser Need a Email send template   Updated 2 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi QaiserTriangular is only a template, it doesn't have any server side code which is what you need to send emails. Raphaela Aufreiter Incorrect search results   Updated 3 days ago   2   Omega - WordPress Theme Most recent comment from John Langan:Hi RaphaelaFor the pages that use layer slider have you tried adding an excerpt?Edit the page and there is an excerpt box that you can add a summary text for your search results. Prabhakar Annaswamy Rendering issues in MAC Chrome browser   Updated 3 days ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:The release should be in the bower repo now, version 2.7.0 Qaiser Want small font for my template   Updated 3 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi QaiserThere are some variables you can play with in angular material, see the angular-material.scss file in bower_components/angular-materialEdit your app.scss and add one of these variables to ... Qaiser ChangeTrimenu   Updated 5 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:HI QaiserI am working on something like this right now, it should be ready today and will be in the next release.You can keep a track of it on this ... Sander P. Sticky header on mobile?   Updated 5 days ago   6   Lambda - WordPress Theme Most recent comment from Christos Pantazis:I'll let you know on the progress ;) ayham shakra Adding a blog page   Updated 6 days ago   7   Caelus - WordPress Theme Most recent comment from Harris Konstantourakis:Hi Frazer,as previously mentioned, the theme is not designed to support menus out of the box. I can help getting you started though. You could use a header.php that looks like this: Amadou Loader not working properly   Updated 1 week ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Could it be that the response is cached?  So when you load it the 2nd time it returns instantly?If you are using $http you can turn off cachinghttps://docs.angularjs.org/api/ng/service/$http Frazer Correct Version   Updated 1 week ago   4   Caelus - WordPress Theme Most recent comment from Christos Pantazis:Thanks Frazer,I'll contact themeforest about itRegards Nicolas Visual Composer   Updated 1 week ago   8   Lambda - WordPress Theme Most recent comment from John Langan:Hi MelanieThis is a bug with Visual Composer and WordPress 4.5. If you update your theme to the latest version and then install the latest version of the Visual Composer plugin (Appearance -> ... Lalit Layout Alignment Issue with MD-cards   Updated 1 week ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:I see.You should be able to add flex to the md-card, we do a similar thing in our dashboards.Not sure why you are having to wrap them in a div, but I don't think its a major problem if you do. Jorge Calle Top Bar Button   Updated 1 week ago   7   Lambda - WordPress Theme Most recent comment from Jorge Calle:Hello Manis, I'm sorry for the big delay. At the end we decided to use an icon and a link instead of the button.You can close this ticket please.Regards komeil css style is not loading   Updated 1 week ago   6   Fab - WordPress WooCommerce Theme Most recent comment from John Langan:Strange, glad its working now :)Feel free to reopen this ticket if you need any further assistance :)
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