Okay

Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

  Featured Articles

Theme Documentation for Wordpress

You can find out anything about our Wordpress themes by reading our detailed documentation:Lambda DocumentationOmega DocumentationAngle DocumentationSwatch ...

Read Article

Theme Documentation for Html Templates

You can find out anything about our HTML themes by reading our detailed documentation:Lambda DocumentationOmega DocumentationAngle DocumentationSmartBox ...

Read Article

How to update your theme

We provide full step by step instructions on how you can easily update your theme in our detailed theme documentation Lambda - Update Instructions Omega - ...

Read Article

Common issues troubleshooting

There are many tickets opened every day in our support forum regarding common issues that can be solved easily. In this article, I will describe the most common ...

Read Article

  Public Ticket Activity

Павел Blog   Updated 13 minutes ago   4   Lambda - WordPress Theme Most recent comment from Manos Proistak:Cool :) Mark Change Responsive Break Point   Updated 1 hour ago   2   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Mark and welcome to our forum,The breakpoints would require extensive CSS changes in both the bootstrap and the theme's CSS framework.What you could do instead is to fine tune the spacing in ... Keiner Chará Delate acount   Updated 2 hours ago   4   Angle - WordPress Theme Most recent comment from Manos Proistak:Hi Keiner,you can create new tickets on this account and we will reply there.For the other account, you need to contact ticksy support to help you cancel it.Regards,-Manos Jyrki CRUD factory   Updated 3 hours ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi JyrkiAre you sure that the restangular js files are being included?That error looks like the provider is missing because the js isn't being included. Joaquín Error: [$injector:unpr] Unknown provider: $$cookieReaderProvider <- $$cookieReader <- $cookies <- $cookies   Updated 1 day ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi JoaquinIf you remove the md-color-picker from bower.json does the error go away? Florian Lambda updates   Updated 1 day ago   2   Lambda - WordPress Theme Most recent comment from John Langan:HI FlorianAll releases have a version number, see the changeloghttp://help.oxygenna.com/wordpress/lambda/changelog.html Abhishek VISUAL STUDIO RUN   Updated 2 days ago   9   Triangular - Material Design AngularJS Admin Template Most recent comment from Eduardo:Good morning Christopher, i'am visual studio developer a can put triangular to working with asp.net 5 and 6 with wep api. You only have to do is put in bower the url of download triangular bower ... Melanie Visual Composer misbehaving   Updated 2 days ago   22   Omega - WordPress Theme Most recent comment from Manos Proistak:Hello Nick,please take a look at this page to see how you can get the Purchase Code for Omega.Let me know if you need more help.-Manos Omar Colon Rearranging order of item on mobile devices   Updated 2 days ago   2   SmartBox - WordPress Theme Most recent comment from Manos Proistak:Hi Omar,thank you for using SmartBox and welcome to our forums!It looks like the 'span4' column comes first on mobiles, did you manage to get that working then(screenshot)?Let me know if there is ... Keiner Chara Keiner Chara   Updated 2 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068 Keiner Chara Keiner Chara   Updated 2 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068 Keiner Chara as activate the theme?   Updated 2 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068 Keiner Chara ​I can not change the color of footer   Updated 2 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068 Keiner Chara Help   Updated 2 days ago   2   Angle - WordPress Theme Most recent comment from John Langan:Will be answered in ticket https://oxygenna.ticksy.com/ticket/777068 Jörn-Peter Tables   Updated 2 days ago   4   Angle - WordPress Theme Most recent comment from Manos Proistak:Hi Jorn-Peter,we didn't think that there would be much use in creating a new shortcode for the tables as that would not offer much, still the user would have to set the headers, rows and columns ...
https://oxygenna.ticksy.com/