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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Athena Visual Composer Not working   Updated 1 hour ago   1   Lambda - WordPress Theme Most recent comment from Athena:Hi! I'm trying to make some updates to several existing pages on my site, as well as add pages, and the visual composer is not opening up for me in the editing panel. It looks as though it wants to ... Gary 'Logo Transparent Image' reverts back to normal 'Logo Image' when screen width < 992px   Updated 5 hours ago   3   Lambda - WordPress Theme Most recent comment from Gary:Hi Christos,That's disappointing as my design has a predominantly different coloured image on each of the pages with the logo and menu-text carefully chosen so that it contrasts with all of them, ... Johanna Display more than 8 items in portfolio   Updated 6 hours ago   1   Lambda - WordPress Theme Most recent comment from Johanna:Hi! I need my website to display more than 8 portfolio items.  http://conciencia.org/prueba2/nuestros-programas/I created like 16 items but the main page only shows 8. How can I configure the site ... Martin light text in primary buttons   Updated 11 hours ago   2   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Martin,The light buttons are using as a background color the Light Link Color variable in your skin settings and uses the Text Color as set in the skin:let me know if that helped.Regards Scott Search results returning non-existent demo content   Updated 12 hours ago   4   Omega - WordPress Theme Most recent comment from John Langan:Hi ScottI just checked and the only place that line is added is in the demo content as a page excerpt.All pages should have an excerpt if you check the Excerpt option in the screen options at the top ... Christopher Kingdon Angular Material 2   Updated 12 hours ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Yes, when material angular2 is more stable we will be doing this. Gary Omega 'updated' from 1.12.0 to 1.12.0   Updated 12 hours ago   3   Omega - WordPress Theme Most recent comment from Gary:Thanks John, This ticket can be closed. Gary Updating deletes swatch .css files   Updated 12 hours ago   3   Omega - WordPress Theme Most recent comment from Gary:Thanks John, you can close this ticket.They weren't saved automatically and I wasn't aware of the 'Save all Swatches' button.Good to know. Gary ICON_ONLY attribute   Updated 12 hours ago   1   Lambda - WordPress Theme Most recent comment from Gary:Hi,I noticed that the Lambda theme doesn't have the 'ICON_ONLY' attribute for menu items that the Omega theme does.I was able to add it by copying and pasting the relevant code from Omega to ... Jyrki Upgrading to 2.7.0 / state issue   Updated 12 hours ago   5   Triangular - Material Design AngularJS Admin Template Most recent comment from Jyrki:Hi, I followed your hint and got it working. Had to use new base view named as "root".. Many thanks Nicolas Visual Composer   Updated 19 hours ago   9   Lambda - WordPress Theme Most recent comment from Florian:Hi Manos,This is regarding adding and using extra CSS classes(referring  to your post bellow). I've just tried it and it doesn't seem to work. I added a new class(ie .setth20), place it in ... Raphaela Aufreiter Incorrect search results   Updated 1 day ago   4   Omega - WordPress Theme Most recent comment from John Langan:If you look at the top of the page when you edit a page you should see a Screen Options dropdown. Click it and make sure the excerpt option is checked.Then you should see the option appear below the ... Abdullah RTL support   Updated 1 day ago   7   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi there,I'll come back to you as soon as I have any news on that.Cheers Qaiser Need a Email send template   Updated 5 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi QaiserTriangular is only a template, it doesn't have any server side code which is what you need to send emails. Prabhakar Annaswamy Rendering issues in MAC Chrome browser   Updated 5 days ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:The release should be in the bower repo now, version 2.7.0
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