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Welcome to oxygenna support

In order to get a better understanding on what the support of an item includes make sure that you'll watch the video or read the instructions bellow

Envato's support policy

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

Creating a ticket

In order to create a ticket you will be required to verify your purchase. You can do this by entering your unique purchase code.

We will always respond to tickets as soon as we can.

Our office working hours are 9:00 - 17:00 EET Monday - Friday

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  Public Ticket Activity

Vitaliy S. Hide date and author from blog post preview   Updated 2 hours ago   7   Omega - WordPress Theme Most recent comment from Vitaliy S.:Hi Harris!Its perfectly! I edit code and this fix problem.Thanks. Peter Pasztusics rev slider   Updated 5 hours ago   5   Angle - WordPress Theme Most recent comment from Peter Pasztusics:Hi Manos, Thanks for the quick reply! I will check how it looks like!BR, Dimitris Header Parallax Reproduction   Updated 11 hours ago   4   Lambda - WordPress Theme Most recent comment from Manos Proistak:I 'm sorry I am getting a 'service unavailable' message on both links.-Manos Anthony Masonry Portfolio Columns   Updated 12 hours ago   3   Omega - WordPress Theme Most recent comment from Anthony:Perfect... thank you! Editing the shortcode to change the number columns worked perfectly. Soporte Mkp Consulta de Mapa   Updated 16 hours ago   1   Omega - WordPress Theme Most recent comment from Soporte Mkp:Buenos díasme gustaría saber si es posible cambiar el color del marcador de Google Maps dentro del elemento del Visual Composer.Gracias Melissa Lambda - page content hidden on iPad   Updated 18 hours ago   6   Lambda - WordPress Theme Most recent comment from Harris Konstantourakis:Hi Melissa,I tried your website on a multitude of devices ( photo from ipad retina included ), and unfortunately I can not reproduce the issue you describe. Your website looks to be working fine in ... Florian Revolution Slider   Updated 18 hours ago   4   Lambda - WordPress Theme Most recent comment from Christos Pantazis:Hi Florian,I'm afraid that we can only provide support for issues related with the theme's functionality any included third party assets that comes with the theme.Regards Juan Woocommerce 2.5.2 update in Lambda   Updated 1 day ago   3   Lambda - WordPress Theme Most recent comment from Juan:Hi Manos,I see, so I need to wait until the next Lambda version is released. What worries me most are the security implications of not having Woocommerce updated since it's a major update. I'll try ... Blade Working with Single Service related Text   Updated 2 days ago   2   Omega - WordPress Theme Most recent comment from John Langan:Hi thereDo you have a link to your site so that I can take a look at what you mean?Thanks Robert Add menu items at runtime   Updated 5 days ago   4   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:The $triMenu service is in the triangular folder, it is just injected into the examples for demo purposes. You can use it anywhere in your code. Jess Circi Transparent background   Updated 5 days ago   13   Omega - WordPress Theme Most recent comment from Harris Konstantourakis:Cheers Jess! Christopher Kingdon Dynamic Menu transitions   Updated 5 days ago   6   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:No there is a service for this see answer in your previous tickethttps://oxygenna.ticksy.com/ticket/661063 Jyrki Question for enchangements   Updated 5 days ago   2   Triangular - Material Design AngularJS Admin Template Most recent comment from John Langan:Hi Jyrkioclazyload could improve loading of modules, however I would rather wait till angular2 for this.gulp-ng-html2js this is already being done using gulp-angular-templatecachengstorage If you ... eser Visual Composer Error!   Updated 5 days ago   4   Omega - WordPress Theme Most recent comment from John Langan:Great :) Inovaweb Web Design I can´t change the staff list settings   Updated 1 week ago   4   Omega - WordPress Theme Most recent comment from John Langan:Once you add your purchase code you should have an update option when you hover over the visual composer plugin in Omega -> Plugins
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